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FREQUENTLY ASKED QUESTIONS
Everything You Need to Know
ARE YOU INSURED?
Yes, we are fully insured with Petplan Sanctuary.
WHAT HAPPENS IN AN EMERGENCY?
In the unlikely event of an emergency, we will immediately call and notify you. If veterinary assistance is required, we will take your pet to your named vets, or depending on the circumstances, the nearest one.
WHAT IF I NEED TO CANCEL?
Please allow 48 hours for cancellation or you will be charged the full price of your visit.
WHAT SECURITY MEASURES DO YOU HAVE?
We are fully insured. Your key will be kept secure and away from personal information. In the event of your key being lost/stolen, we will notify you immediately. Your personal information will never be shared or sold to third parties, in accordance with the Data Protection Act.
WHAT HAPPENS IN BAD WEATHER?
We get wet! We will always shower and towel dry dogs as best we can. Feel free to leave a coat/equifleece etc out. In extreme weather conditions (heavy snow/lightning storm etc) we will contact you to arrange a drop-in instead of a walk. Please see our Hot Weather Policy for summertime.
DO I NEED TO BE HOME WHEN YOU PICK UP/DROP OFF MY DOG?
No. Most clients are comfortable sharing a set of keys with us to enable us to collect and drop off your dog even if you are not home.
HOW DO I PAY FOR YOUR SERVICES?
We invoice every fortnight. Your invoice will contain all the necessary information you need.
DO YOUR SERVICES CATER FOR ALL DOG BREEDS?
We take each dog on its own merit and not on the reputation of particular breeds. We meet all dogs before we take them on. Any instances of aggressive behaviour will be investigated and we reserve the right to refuse to walk any dog.
MY BITCH IS IN SEASON, CAN SHE STILL BE WALKED?
Bitches in season can still join in on group walks but will remain on lead for their safety. Bitches in season will never be walked with entire males.
WHAT IF MY DOG DOESN'T GET ON WITH OTHERS?
Dogs must be friendly and well socalised with other dogs to join our group adventure walks. We conduct a safe introduction prior to any group walks and dogs are matched on personality, physical excerice and mental stimulation levels. If there are issues beyond resolution, we will unfortunately have to cease walks and if required, help you find a solo walker or trainer.
WHAT AREA DO YOU COVER?
We are based in Launceston and cover the surrounding areas. There may be a mileage fee depending on your location.